DELIVERY

DELIVERY

All items are sent by Royal Mail Tracked 24 as standard. Other postage options can be selected at checkout. Confirmation of postage will be e-mailed to you when items are dispatched.

LAST ORDER DATE FOR CHRISTMAS PRESENTS IS WEDNESDAY 14 DECEMBER.

RETURNS

Items can be returned within 14 days of receipt providing they are not damaged or broken. Personalised or bespoke items cannot be returned - see details below.

Please note you will be required to cover any return postage costs. It is recommended you send all items by tracked post. Returned products must be  sent back in perfect condition and in original packaging. You will then be refunded via the original payment method. Refunds may take up to five working days to reach your account.

PERSONALISED ITEM RETURNS

We are unable to offer a full refund or exchange for any personalised items or bespoke designed products. Any personalised or bespoke items already made cannot be cancelled, irrespective of whether they have been dispatched or not.

FAULTY/DAMAGED ITEMS

If your order arrives damaged or is faulty please get in touch via info@howenewforest.co.uk to arrange a replacement.